SERVICE
Overseas service structure : HC China & 5 HC overseas branches & 500+ qualified HC service stations
Overseas service team : 2000+ qualified engineers/mechanics
Overseas service coverage: 180+ countries & regions & 400+ models & 200,000 units
MAINTENANCE & REPAIR
A global service system with more than 500+ highly qualified Hangcha service stations & 2000+ qualified
engineers/mechanics, ensuring
each of Hangcha truck is served with quick, reliable, customized and cost-efficient repair & maintenance support.
Hangcha service team is always at your side, no worry about long time service or parts waiting, no worry about
damages or truck resale
value decreasing caused by improper maintenance, no worry about improper service charging.
Service concept
Flexible service contract
Standard service procedure
Product experts for developing
Global service from manufacturer for core parts
OEM Stock plan
TECHNICAL SERVICE
Time always comes the first when referring to technical support. That's why Hangcha is building an on-line technical
support system based on self-help trouble shooting system and Hangcha 7*24 experts on-line standby. Every Hangcha use
and dealer are able to get professional guide in any time. Besides, on spot service is available to meet different technical
needs, and technical communications are held termly with a goal of technical ability improving for both you and Hangcha.
self-help trouble shooting system
24h on-line support
Experts on spot service
Technical communications
TRAINING SERVICE
Only qualified operator and service mechanics can ensure the forklifts running in safe, efficient, low-cost, mode. Hangcha
training service offers the choice to build up your qualified term. From product philosophy and safety knowledge, operating
and maintenance skills, to service and training abilities, your sales reps, operators, and trainers, will be armed
to the teeth.
QUALITY SERVICE
Have you ever imagined to have your own specialists to follow up your products from the design stage? To be involved in
quality control process from the raw material input? To follow up all quality improving issues with restruct 8D process? To
make an extra PDI on your own level? Even help to make inspection on products from other of your suppliers in China? Join
this plan, you will get all.
Products developing
Continues quality improving plan
Production following
8D quality control
customer own PDI level
3rd party quality inspection in chinese market
SERVICE ABILITY BUILDING
Too much anxious to be a new competitor in the line? With no idea about what service to do or how to do, with no qualified
service team, with no reasonable stock, even without a fair equipped working place? Fortunately, with Hangcha service
ability building plan, you will own everything a good service provider should have.
Service plan/Structure building
Technical team training
Parts stock plan/Structure building
Long term on spot service
VALUE-ADDED SERVICE/AFTER-MARKET COOPERATION
This can be a way to make your business big, bigger and the biggest. Deeper cooperation with Hangcha value-added service
project, you will get a chance to be a pain spot killer, growing up to be a giant by contributing to whom we are working with
with and where we are living.
Products developing/modification
Never easily say "Goodbye" to your trucks,
product upgrading system can make your
truck doing more. Such as function
expanding, lithium battery modification
FIMS, etc
Recycling
Remanufacturing
Authorized service
MORE SOLUTION-FLEET MANAGEMENT SYSTEM
Do you know how does your fleet work and how much of the cost of operation?
Want to know whether there is room to save more and improve the productivity and utilization of your fleet?
With this all-in-one functional information system upon the internet of things technology, you will find a productive and
intelligent fleet management system that can optimize your material handling fleet, reduce the cost of operation and
manage your workforce in a better way.
